Technical Support

CVCL and PTC has a lot of supporting resources. You can reach CVCL or PTC's support
around the clock. If you are our active maintenance customers, you can have a comprehansive supporting service from us.

PTC Technical Support Toll Free hotline (for active maintenance customer):

HK : 800 905 330
PRC : 800-810 0699
Email :
(Please provide PTC Customer Number when calling the above hotline)

CVCL Technical Support Hotline :

HK : 852-2565 1116
PRC : 86-20-8405 3530
Email :


Most common 10 problems that PTC users encounter
10 problems

Pro/Engineer Hardware and System Requirements
proewf5 proewf4